Certificate in BPO and Telecalling
Basic Information
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Sector
Information Technology
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Course Duration
6 months
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Course Level
Certificate
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Required Age
Any
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Language
English | Hindi | Bengali
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Minimum Education
10th Pass
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Course Code
AICESD/IT/C1201
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Training
Offline
About Course
The Certificate in BPO and Telecalling is a 6-month program under Information Technology, designed to equip learners with essential communication, customer handling, and technical skills for the BPO industry. It focuses on voice processes, soft skills, and basic IT knowledge required in telecalling roles.
Learning Outcome
After completing this course, learners will be able to:
- Understand the fundamentals of BPO operations.
- Develop effective telephonic communication skills.
- Handle customer queries and complaints professionally.
- Apply voice modulation and listening techniques.
- Use standard scripts for inbound and outbound calls.
- Maintain customer satisfaction and build rapport.
- Work efficiently with CRM software.
- Understand call center metrics and KPIs.
- Demonstrate good time management and multitasking.
- Follow workplace ethics and professional conduct.
- Adapt to shifts and dynamic work environments.
- Apply basic computer skills in daily operations.
- Handle sales and marketing calls effectively.
- Work collaboratively in a team setup.
- Prepare for interviews and job placements in BPOs.
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