Diploma in BPO and Telecalling
Basic Information
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Sector
Information Technology
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Course Duration
12 months
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Course Level
Diploma
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Required Age
Any
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Language
English | Hindi | Bengali
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Minimum Education
10th Pass
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Course Code
AICESD/IT/C1202
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Training
Offline
About Course
The Diploma in BPO and Telecalling is a 12-month program under the Information Technology sector, designed to equip students with communication, customer handling, and technical support skills required in the BPO industry, preparing them for careers in customer service, telesales, and backend operations.
Learning Outcome
After completing this course, learners will be able to:
- Communicate effectively in English and regional languages.
- Handle inbound and outbound calls professionally.
- Understand the fundamentals of BPO operations.
- Develop strong listening and comprehension skills.
- Apply customer service best practices.
- Resolve customer queries efficiently.
- Maintain accurate call logs and documentation.
- Use CRM and call center software tools.
- Understand sales pitching and upselling techniques.
- Demonstrate telephone etiquette and voice modulation.
- Work collaboratively in a team environment.
- Handle difficult customers with empathy and tact.
- Understand data privacy and confidentiality norms.
- Manage time effectively during call handling.
- Prepare for interviews and career opportunities in BPO.
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