Diploma in BPO and Telecalling
Basic Information
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Sector
Information Technology
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Course Duration
12 months
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Course Level
Diploma
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Required Age
Any
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Language
English | Hindi | Bengali
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Minimum Education
10th Pass
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Course Code
AICESD/IT/C1202
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Training
Offline
About Course
The Diploma in BPO and Telecalling is a 12-month program under Information Technology, designed to equip students with professional communication, customer handling, and technical support skills. It prepares learners for careers in call centers, customer service, and BPO operations through practical training and industry-relevant curriculum.
Learning Outcome
After successful completion of the course, students will be able to:
- Communicate effectively with clients using professional language.
- Handle inbound and outbound calls confidently.
- Understand and apply call center protocols.
- Use CRM and telecommunication software efficiently.
- Demonstrate strong listening and comprehension skills.
- Resolve customer queries and complaints professionally.
- Apply basic IT skills in BPO operations.
- Maintain accurate call and customer records.
- Follow quality assurance and compliance procedures.
- Work effectively in a team-based environment.
- Adapt to different customer behavior and cultural nuances.
- Manage time and prioritize tasks efficiently.
- Demonstrate confidence and clarity in voice modulation.
- Uphold customer privacy and data protection norms.
- Prepare for interviews and excel in BPO job roles.
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